RE: ACS timeouts

[Bob Cagle <bcagle@xxxxxxxxxxx>]

Hardwired ethernet cable.  I do have remote access - need to figure out how to access the router.  I don't have any info on it.

Thanks
Bob

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jack Woehr
Sent: Wednesday, December 23, 2020 2:50 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: ACS timeouts

On Wed, Dec 23, 2020 at 1:28 PM Bob Cagle <bcagle@xxxxxxxxxxx> wrote:

> She uses Google Fiber at home, so it can't be a speed/latency issue.  
> Not sure how it could be anyway - I personally only have 10mb DSL and 
> am able to use ACS without issues.


Is she plugged in via cable or using WiFi? WiFi bouncing?



> Some setting on her home firewall perhaps?  Not even sure how to get 
> access to it remotely to check - or how to step this user thru doing 
> that herself.

Depends on the setup.  Zoom and share screen and wander around. All the modems have web interfaces.


--
Jack Woehr
Absolute Performance, Inc.
12303 Airport Way, Suite 100
Broomfield, CO 80021