ACS timeouts

I know I've asked this question before, but have not been able to resolve this issue yet:

First note that our IBMi is hosted remotely, not local to our network.

I have a user that had been remoting in to her desktop in the office via RemotePC. Everything on the desktop was working fine while in the office, but she got tired of the delay with accessing it remotely. So she brought her desktop home last week.

Now the ACS sessions time-out after a short period of inactivity - she's constantly having to sign back on to the system. She had started using the RemotePC setup earlier this year instead of doing everything local from her home network because of this same issue.

The Keep-Alive setting in ACS has no effect.

There are others of us that are also using ACS to access the i directly from our home networks, and none of us are experiencing the same issue. So I'm not sure what the problem is.

She uses Google Fiber at home, so it can't be a speed/latency issue. Not sure how it could be anyway - I personally only have 10mb DSL and am able to use ACS without issues.

Some setting on her home firewall perhaps? Not even sure how to get access to it remotely to check - or how to step this user thru doing that herself.

Any suggestions would be appreciated.

Thanks

Bob Cagle
IT Manager
Lynk