Responses below:
-----Original Message-----
From: Richard Schoen
Sent: Wednesday, December 23, 2020 2:41 PM
PC sleep or hibernation perhaps ?
PC is set to not go to sleep or hibernate.
Does it happen while using or when idle and not using ?
Only when idle - goes back to signon screen and CPF590A - "Session to device ended normally" and CPF5140 - "Session stopped by a request from device" showup in the QHST log.
If there's an RDP response delay on google fiber she may have an issue with the wireless in her home.
Not using wifi for this - desktop hardwired.
Perhaps she could hard wire to her router.
Already is.
Maybe find out the router model to determine age.
RDP would normally auto-reconnect where Telnet may not.
Do you have a VPN ?
There is a VPN tunnel setup in the office on our SonicWall, but for remote, we direct connect to the IP address of the IBMi. The hosting provider does use a cloud based firewall that was originally limited to specific IPs, but I had to open it up when we started working for home. I know that's not best practice security, but I didn't know how to handle the dynamic IPs of every employee's home network.
When we moved last year we installed Google Wifi mesh routers and things have been great ever since.
I'm betting on an unstable home wifi system.
Regards,
Richard Schoen
Web:
http://www.richardschoen.net
Email: richard@xxxxxxxxxxxxxxxxx
------------------------------
message: 4
date: Wed, 23 Dec 2020 20:28:49 +0000
from: Bob Cagle <bcagle@xxxxxxxxxxx>
subject: ACS timeouts
I know I've asked this question before, but have not been able to resolve this issue yet:
First note that our IBMi is hosted remotely, not local to our network.
I have a user that had been remoting in to her desktop in the office via RemotePC. Everything on the desktop was working fine while in the office, but she got tired of the delay with accessing it remotely. So she brought her desktop home last week.
Now the ACS sessions time-out after a short period of inactivity - she's constantly having to sign back on to the system. She had started using the RemotePC setup earlier this year instead of doing everything local from her home network because of this same issue.
The Keep-Alive setting in ACS has no effect.
There are others of us that are also using ACS to access the i directly from our home networks, and none of us are experiencing the same issue. So I'm not sure what the problem is.
She uses Google Fiber at home, so it can't be a speed/latency issue. Not sure how it could be anyway - I personally only have 10mb DSL and am able to use ACS without issues.
Some setting on her home firewall perhaps? Not even sure how to get access to it remotely to check - or how to step this user thru doing that herself.
Any suggestions would be appreciated.
Thanks
Bob Cagle
IT Manager
Lynk
midrange.com
