Re: Diagnosing ACS Connection issues

[Troy Foster <tfoster@xxxxxxxxxx>]

We(at one of your RDi classes Different Companies) had an issue.

It was a firewall issues because of the *program(RDi)* wasn't allowed to 
run connecting to outside the companies. Not a port issue.

On 7/17/2022 6:42 PM, Jon Paris wrote:
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> Do you mean the Verify Connection Don?
>
> If so I believe they have yes - but as I stated in my original post the base connection (which I think is all that tests) appears to work.  I will ask them to check again though.
>
>
> Jon P
>
> > On Jul 17, 2022, at 5:37 PM, Don Brown via MIDRANGE-L<midrange-l@xxxxxxxxxxxxxxxxxx>  wrote:
> >
> > Have you run the test connection from within ACS to see what fails ?
> >
> > This should narrow it down.
> >
> > Don
> >
> >
> >
> >
> >
> >
> > From:   "Jon Paris"<jon.paris@xxxxxxxxxxxxxx>
> > To:     "Midrange Systems Technical Discussion"
> > <midrange-l@xxxxxxxxxxxxxxxxxx>
> > Date:   18/07/2022 02:59 AM
> > Subject:        Diagnosing ACS Connection issues
> > Sent by:        "MIDRANGE-L"<midrange-l-bounces@xxxxxxxxxxxxxxxxxx>
> >
> >
> >
> > I am running a series of remote classes for a client and they are unable
> > to connect via ACS.
> >
> > I am convinced that it is a firewall issue at their end and they are
> > equally convinced that it is not.
> >
> > Here's the scenario.
> >
> > Fire up ACS and it asks for user Id and pw.  Connection appears to be made
> > and green screen appears but never connects.
> >
> >  From the same location users who have installed Code for IBM i can use the
> > 5250 terminal in that to sign on. Trouble is that terminal is (to be
> > polite) pretty horrible and not really practical to work with for a group
> > trying to learn the basics of IBM i.
> >
> > Any suggestions on what tooling I can ask them to run to attempt to
> > identify the blockage?
> >
> > Is there another terminal option that would utilize the same connection as
> > Code for IBM i (assumedly SSH) as its communication vehicle?
> >
> > I was hoping that their firewall restriction might be related to only
> > permitting secure connection ports so I've tried to get my ACS running
> > with SSL but sadly that was a miserable failure and the error messages
> > make so sense to me so I've abandoned even trying that for now.
> >
> >
> > Any thoughts ?
> >
> >
> > Jon P.
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