Re: Opening a case, loosing entered information

[Richard Schoen <richard@xxxxxxxxxxxxxxxxx>]

Maybe saving case details is on an upcoming iteration and just the fields are there...........

Regards,
Richard Schoen
Web: http://www.richardschoen.net
Email: richard@xxxxxxxxxxxxxxxxx
------------------------------

message: 4
date: Mon, 14 Nov 2022 08:51:50 -0700
from: Jack Woehr via MIDRANGE-L <midrange-l@xxxxxxxxxxxxxxxxxx>
subject: Re: Opening a case, loosing entered information

No, but sounds like browser fu. Would have to watch you enter a case and
catch the glitch visually.

On Mon, Nov 14, 2022 at 7:38 AM MidrangeL <midrangel@xxxxxxxxxxxxxxxxx>
wrote:

> Recently almost every case I open with IBM has a problem retaining
> information that is put into the case in the open process.
> Version/Release, machine type, etc.  That delays the work.  I get an
> email a couple of days later citing the missing information and the case
> is then suspended until entitlement is completed.
>
> There are many advantages to the new case system, but this is really
> frustrating.  Anyone else experiencing this?
>
>
> --
> Jim Oberholtzer
> Chief Technical Architect
> Agile Technology Architects
> --