Re: Service Agent not working

[Rob Berendt <robertowenberendt@xxxxxxxxx>]

I find that you should order PTF's, do SNDSRVRQS, etc on a regular basis.
The network people often do a scan that if a port, etc is not used during
the time period they check they assume it's not used and shutdown the port.
Also, try a STRCMNTRC and then try the operation.  When done use the
DMPCMNTRC with the FORMAT(*PCAP) option and send this file to your network
people.  They have tools to analyze pcap files.

On Mon, Jun 26, 2023 at 9:50 AM (WalzCraft) Jerry Forss <
JForss@xxxxxxxxxxxxx> wrote:

> Hello all
>
> Well, at some point the Service Agent stopped working.
>
> Have gone through the steps to delete and rebuild and still not working.
>
> I am doing the command
> SNDPTFORD PTFID((SF98730 *ONLYPRD *ONLYRLS))
>
> IBM says it must be with the network.
> The network guy says it must be with the Power 8 server (7.3).
>
> The network guy says he can see the request going out but nothing comes
> back.
>
> I have been expecting the IBM to call home to report any problems.
> Late last week we noticed 2 errors on the raid controller cards.  IBM is
> replacing 2 cards this week.
>
> Progress is not being made on the Call Home because both side are pointing
> the finger at the other.
>
> There have been MANY changes on the network side (IP changes, firewalls
> and switches).
> Nothing has changed on the IBM side.
>
> Ideas?
>
> Thank you, as always!
>
>
>
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