Printer issue

Hello all,

So we're having a printer issue that has just completely stumped me. Here's what's happening. We have a printer that is network-connected and has its own IP address on our system. We have an output queue set up for that printer. In the past few days we've started seeing error messages that said "Problem with SPKPRT", SPKPRT being the name of the printer. Doing a "Retry" just causes the error again. We can successfully ping the printer from both the IBM i side and the Windows side. People can still print Windows documents to the printer with no problem. In the past when I've seen this type of error it's usually been some sort of a hardware issue with the printer. We have access to the configuration of the printer and the printer itself is not reporting any sort of hardware issue. I should mention that this printer is at a remote location (the printer is at our facility in Nevada and I'm in Ohio). Here is the config of the printer:


Device description . . . . . . . . : SPKPRT
Option . . . . . . . . . . . . . . : *BASIC
Category of device . . . . . . . . : *PRT

Device class . . . . . . . . . . . : *LAN
Device type . . . . . . . . . . . : 3812
Device model . . . . . . . . . . . : 1
LAN attachment . . . . . . . . . . : *IP
Port number . . . . . . . . . . . : 9100
Physical attachment . . . . . . . : *DIRECT
Online at IPL . . . . . . . . . . : *YES
Font:
Identifier . . . . . . . . . . . : 013
Point size . . . . . . . . . . . : *NONE
Form feed . . . . . . . . . . . . : *AUTOCUT
Separator drawer . . . . . . . . . : *FILE


Separator program . . . . . . . . : *NONE
Printer error message . . . . . . : *INQ
Message queue . . . . . . . . . . : *CTLD
Current message queue . . . . . . : QSYSOPR
Library . . . . . . . . . . . . : QSYS
Last activity date . . . . . . . . : 09/15/23
Activation timer . . . . . . . . . : 170
Inactivity timer . . . . . . . . . : *SEC15
Line speed . . . . . . . . . . . . : 19200
Word length . . . . . . . . . . . : 8
Type of parity . . . . . . . . . . : *NONE
Stop bits . . . . . . . . . . . . : 1



Host print transform . . . . . . . : *YES
Manufacturer type and model . . . : *HPCOLORLJ
Paper source 1 . . . . . . . . . . : *LETTER
Paper source 2 . . . . . . . . . . : *LETTER
Envelope source . . . . . . . . . : *DL
ASCII code page 899 support . . . : *NO
Image configuration . . . . . . . : *NONE
Character identifier . . . . . . . : *SYSVAL


Remote location:
Name or address . . . . . . . . : 10.55.6.4



Workstation customizing object . . : QWPHPCOLOR
Library . . . . . . . . . . . . : *LIBL
User-defined object . . . . . . . : *NONE
Object type . . . . . . . . . . : *NONE
Data transform program . . . . . . : *NONE
System driver program . . . . . . : *IBMSNMPDRV

Allocated to:
Job name . . . . . . . . . . . . . : SPKPRT
User . . . . . . . . . . . . . . : QSPLJOB
Number . . . . . . . . . . . . . : 502328
Published . . . . . . . . . . . . : *NO
Publishing information:
Support duplex . . . . . . . . . : *UNKNOWN
Support color . . . . . . . . . : *UNKNOWN
Pages per minute black . . . . . : *UNKNOWN
Pages per minute color . . . . . : *UNKNOWN
Location . . . . . . . . . . . . : *BLANK
Data streams supported . . . . . : *UNKNOWN

Anyone out there have any thoughts on what might cause this? I've heard the suggestion to change this to a remote output queue, but doing this would cause us to lose the use of the workstation customization object we're using, and to define any other specifics about the printer itself. Any input on this would be most appreciated. Thanks!

Bill Howie[Related image]<https://www.hc-companies.com/>
Senior ERP Programmer/Analyst
Office: 330.486.5818 | Cell: 330.486.5818 | Toll Free: 800.225.7712
2450 Edison Blvd., Suite 3, Twinsburg, OH 44087
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