Re: IBM i Access Client Solutions

Sorry for your loss.
You could also update to current hardware, current version of the OS and
there is no longer any license need for XW1.


On Fri, Mar 27, 2026 at 5:44 PM Jim Oberholtzer <midrangel@xxxxxxxxxxxxxxxxx>
wrote:

Yes, the key for that product is not valid.

In the meantime to get on try Mocha 5250. They offer a trial period but
the the license is cheap. At least you’ll get a sign on screen
Jim Oberholtzer
Agile Technology Architects

On Mar 27, 2026, at 4:40 PM, bkohlndorfer@xxxxxxxxxx wrote:

Can someone help me regain access to one of development machines?



The machine had been off for awhile because the death of our main

developer

(Tom Garvey).

When we started the 8202-E4B up there was a problem with keys from IBM.

We installed them but I still cannot connect to the system with Access
Client Solutions.

When I try to connect, I get a MSGLM0017 - Failure, unable to access the
host server licensing information. Rc2=0x0003
0028(LICENSE_INFORMATION_NOT_FOUND)

I found this section in the generated log:
SNAP # FINE# 2026/03/27 16:16:53.285 CDT# Thread: 408#
com.ibm.iaccess.base.AcsSystemConfig.getIPAddrLookupFrequency
(AcsSystemConfig.java:3001) [/4.dat]

SNAP METHODRETURN:

AcsSystemConfig.getIPAddrLookupFrequency(ALWAYS[IPAddressLookupFrequency:0xe

21d0b5]) method returning from object: AcsSystemConfig:0x183d8756

SNAP # CONFIG# 2026/03/27 16:16:53.574 CDT# Thread: 408#
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole
(AcsEmulator.java:724) [/75.dat]

SNAP Failed to retrieve AcsSystemConfig instance or XW1 license

for

192.168.0.5.

SNAP # SEVERE# 2026/03/27 16:16:53.574 CDT# Thread: 408#
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole
(AcsEmulator.java:731) [/75.dat]

SNAP **** Exception!

SNAP class com.ibm.iaccess.base.exception.AcsLmException:
com.ibm.as400.access.LicenseException: A license error occurred. The
primary return code is 3. The secondary return code is 40.

SNAP at
com.ibm.iaccess.base.LmRequestElement.refreshLicense
(LmRequestElement.java:233) [/4.dat]

SNAP at com.ibm.iaccess.base.LmSpi.getLicense
(LmSpi.java:149) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig$SystemLicenseInstance.<init>
(AcsSystemConfig.java:1126) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3521) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3477) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3472) [/4.dat]

SNAP at
com.ibm.iaccess.base.AcsSystemConfig.requestLicense
(AcsSystemConfig.java:3467) [/4.dat]

SNAP at
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole
(AcsEmulator.java:720) [/75.dat]

SNAP at
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseDisplay
(AcsEmulator.java:649) [/75.dat]

SNAP at
com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicense
(AcsEmulator.java:542) [/75.dat]

SNAP at sun.reflect.NativeMethodAccessorImpl.invoke0
(null:<native method>) [unknown]

SNAP at sun.reflect.NativeMethodAccessorImpl.invoke
(null:-1) [unknown]

SNAP at

sun.reflect.DelegatingMethodAccessorImpl.invoke

(null:-1) [unknown]

SNAP at java.lang.reflect.Method.invoke (null:-1)
[unknown]

SNAP at com.ibm.eNetwork.HOD.acs.AcsHod.requestLicense
(AcsHod.java:503) [/76.dat]

SNAP at com.ibm.eNetwork.HOD.acs.AcsOnly.getAcsLicense
(AcsOnly.java:211) [/76.dat]

SNAP at
com.ibm.eNetwork.beans.HOD.HODPanelBean.getAcsLicense
(HODPanelBean.java:800) [/76.dat]

SNAP at
com.ibm.eNetwork.beans.HOD.Terminal.canStartCommunication
(Terminal.java:974) [/76.dat]

SNAP at com.ibm.eNetwork.beans.HOD.Terminal.access$100
(Terminal.java:426) [/76.dat]

SNAP at com.ibm.eNetwork.beans.HOD.Terminal$1.run
(Terminal.java:1129) [/76.dat]

SNAP at java.lang.Thread.run (null:-1) [unknown]

SNAP Caused by: class com.ibm.as400.access.LicenseException: A

license

error occurred. The primary return code is 3. The secondary return

code is

40.



I checked the license information on our system:
License

Opt Product Term Feature Description

5 5770XW1 V7 5050 IBM i Access Family

5 5770XW1 V7R3M0 5101 IBM i Access Enablement Support



The 5101 feature looks like it may be expired:
Keyed compliance information:

Expiration date . . . . . : 12/05/25

Grace period . . . . . . : 70

Date grace period expires : *NONE



Do we need to get an updated key from IBM for this product/feature?



Thanks for any help,

Bob Kohlndorfer





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