RE: IBM i Access Client Solutions -- MIDRANGE-L

Can you call IBM Support?Yours truly,Glenn Gundermannglenn.gundermann@xxxxxxxxx(416) 317-3144
-------- Original message --------From: bkohlndorfer@xxxxxxxxxx Date: 2026-03-27 5:40 p.m. (GMT-05:00) To: MIDRANGE-L@xxxxxxxxxxxxxxxxxx Subject: IBM i Access Client Solutions Can someone help me regain access to one of development machines? The machine had been off for awhile because the death of our main developer(Tom Garvey).When we started the 8202-E4B up there was a problem with keys from IBM. We installed them but I still cannot connect to the system with AccessClient Solutions.When I try to connect, I get a MSGLM0017 - Failure, unable to access thehost server licensing information. Rc2=0x00030028(LICENSE_INFORMATION_NOT_FOUND)I found this section in the generated log:SNAP # FINE# 2026/03/27 16:16:53.285 CDT# Thread: 408#com.ibm.iaccess.base.AcsSystemConfig.getIPAddrLookupFrequency(AcsSystemConfig.java:3001) [/4.dat]SNAP METHODRETURN:AcsSystemConfig.getIPAddrLookupFrequency(ALWAYS[IPAddressLookupFrequency:0xe21d0b5]) method returning from object: AcsSystemConfig:0x183d8756SNAP # CONFIG# 2026/03/27 16:16:53.574 CDT# Thread: 408#com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole(AcsEmulator.java:724) [/75.dat]SNAP Failed to retrieve AcsSystemConfig instance or XW1 license for192.168.0.5.SNAP # SEVERE# 2026/03/27 16:16:53.574 CDT# Thread: 408#com.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole(AcsEmulator.java:731) [/75.dat]SNAP **** Exception! SNAP class com.ibm.iaccess.base.exception.AcsLmException:com.ibm.as400.access.LicenseException: A license error occurred. Theprimary return code is 3. The secondary return code is 40.SNAP atcom.ibm.iaccess.base.LmRequestElement.refreshLicense(LmRequestElement.java:233) [/4.dat]SNAP at com.ibm.iaccess.base.LmSpi.getLicense(LmSpi.java:149) [/4.dat]SNAP atcom.ibm.iaccess.base.AcsSystemConfig$SystemLicenseInstance.<init>(AcsSystemConfig.java:1126) [/4.dat]SNAP atcom.ibm.iaccess.base.AcsSystemConfig.requestLicense(AcsSystemConfig.java:3521) [/4.dat]SNAP atcom.ibm.iaccess.base.AcsSystemConfig.requestLicense(AcsSystemConfig.java:3477) [/4.dat]SNAP atcom.ibm.iaccess.base.AcsSystemConfig.requestLicense(AcsSystemConfig.java:3472) [/4.dat]SNAP atcom.ibm.iaccess.base.AcsSystemConfig.requestLicense(AcsSystemConfig.java:3467) [/4.dat]SNAP atcom.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseNonConsole(AcsEmulator.java:720) [/75.dat]SNAP atcom.ibm.iaccess.hod.plugins.AcsEmulator.requestLicenseDisplay(AcsEmulator.java:649) [/75.dat]SNAP atcom.ibm.iaccess.hod.plugins.AcsEmulator.requestLicense(AcsEmulator.java:542) [/75.dat]SNAP at sun.reflect.NativeMethodAccessorImpl.invoke0(null:<native method>) [unknown]SNAP at sun.reflect.NativeMethodAccessorImpl.invoke(null:-1) [unknown]SNAP at sun.reflect.DelegatingMethodAccessorImpl.invoke(null:-1) [unknown]SNAP at java.lang.reflect.Method.invoke (null:-1)[unknown]SNAP at com.ibm.eNetwork.HOD.acs.AcsHod.requestLicense(AcsHod.java:503) [/76.dat]SNAP at com.ibm.eNetwork.HOD.acs.AcsOnly.getAcsLicense(AcsOnly.java:211) [/76.dat]SNAP atcom.ibm.eNetwork.beans.HOD.HODPanelBean.getAcsLicense(HODPanelBean.java:800) [/76.dat]SNAP atcom.ibm.eNetwork.beans.HOD.Terminal.canStartCommunication(Terminal.java:974) [/76.dat]SNAP at com.ibm.eNetwork.beans.HOD.Terminal.access$100(Terminal.java:426) [/76.dat]SNAP at com.ibm.eNetwork.beans.HOD.Terminal$1.run(Terminal.java:1129) [/76.dat]SNAP at java.lang.Thread.run (null:-1) [unknown]SNAP Caused by: class com.ibm.as400.access.LicenseException: A licenseerror occurred. The primary return code is 3. The secondary return code is40. I checked the license information on our system: License Opt Product Term Feature Description 5 5770XW1 V7 5050 IBM i Access Family 5 5770XW1 V7R3M0 5101 IBM i Access Enablement Support The 5101 feature looks like it may be expired:Keyed compliance information: Expiration date . . . . . : 12/05/25 Grace period . . . . . . : 70 Date grace period expires : *NONE Do we need to get an updated key from IBM for this product/feature? Thanks for any help,Bob Kohlndorfer -- This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing listTo post a message email: MIDRANGE-L@lists.midrange.comTo subscribe, unsubscribe, or change list options,visit: https://lists.midrange.com/mailman/listinfo/midrange-lor email: MIDRANGE-L-request@lists.midrange.comBefore posting, please take a moment to review the archivesat https://archive.midrange.com/midrange-l.Please contact support@xxxxxxxxxxxxxxxxxxxx for any subscription related questions.