Re: [PcTech] Dell and India

[Douglas Handy <dhandy1@xxxxxxxxxxxxx>]

James,

>tech support people, who had a very heavy Indian, Pakistani, etc. accent.  

FWIW, more than likely many of the (non-Gold) support people for Dell are in the
Phillipines now.  I know that because Dell outsources at least part of the
support to a firm which had built a several hundred seat call center in the
small community where I live, becoming a rather major employer for the area in
the process.  I had numerous friends who took jobs there in different
capacities.

The call center no longer does support for Dell.  Instead the company recently
built a 1600 seat call center in the Phillipines.  Note that from what I
understand, it was not Dell who outsourced offshore.  Dell was already
outsourced; it was the other company which moved offshore.

Doug