Re: [PcTech] Dell and India

[Glenn Ericson <Glenn-Ericson@xxxxxxx>]

Do you think this move to control expenses via  outsourcing  off shore is 
going to lead to  lack of interest  in the academic offerings in the 
technology career areas?

If that  happens does it suggest  such a shift will lead towards us 
becoming a  third  world player in the Technology game and dependent on 
others as it is  for Oil today?

At 10:09 PM 10/7/2003 -0500, Booth Martin wrote:
> I am cynical.  It would be my belief that Mr Dell has as many Administrative
> Assistants as are needed to provide a "personal touch" to their customer
> relations.
>
> I am curious... did the person mention if she's ever seen or met Mr. Dell?
> Or the continent she lives on? North America? Europe? Asia?
>
>
> ---------------------------------------------------------
> Booth Martin http://www.MartinVT.com
> Booth@xxxxxxxxxxxx
> ---------------------------------------------------------
>
> -------Original Message-------
>
> From: PC Technical Discussion for iSeries Users
> Date: Tuesday, October 07, 2003 9:50:07 PM
> To: PC Technical Discussion for iSeries Users
> Subject: Re: [PcTech] Dell and India
>
> At least your voice was heard by the big guy himself.
>
> James Newman wrote:
>
> >Several months ago I posted a message regarding an exchange I had with a
> tech support supervisor at Dell regarding not being able to understand their
> tech support people, who had a very heavy Indian, Pakistani, etc. accent.
> The supervisor suggested that I might want to consider paying for Dell's
> Gold support, to which I replied that it was rather insulting to pay for
> tech support when I purchased the computer only to find out that if I want
> tech support in my own language (English), I'd have to pay extra.
> >
> >Someone who shall remain nameless passed along Michael Dell's email address
> to me. I emailed the tech support supervisor's comments to Mr. Dell. Today I
> received a phone call from his administrative assistant. The main comment
> she made was that the supervisor had been corrected and that the gold
> support put you directly in touch with an MCSE rather than the "front line
> support". She said Dell had global support options and that this was done to
> make them more competitive. I said that I wasn't necessarily making the
> America First" argument, but rather suggesting that wherever the support
> person was located didn't matter as long as they were fluent in my native
> tongue - English. I further pointed out that lots of IS professionals had
> the same complaint with Dell. She then said most people were very happy with
> Dell's tech support. I suggested that she attempt to call the regular tech
> support number that the rest of us use to see how bad it is.
> >
> >While she was polite and our conversation was cordial, I don't think I 
> made any headway.
>
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