RE: [PCTECH] Re: Gateway Technical Support

["Chuck Lewis" <clewis@xxxxxxxxxx>]

Amen. I have never had to jump through hoops like this on Toshiba, IBM,
Compaq or HP...

I'll one up you on that. We acquitted a company two years ago that was using
CLONES... These things have started dropping like flies lately (Power
Supplies and hard drives). The company they got them from is history. And in
"cleaning up" the pitched every stinkin' CD they had for all of these PC's !

Chuck

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx] On
Behalf Of as400tech@xxxxxxxxxxx
Sent: Tuesday, November 16, 2004 2:44 PM
To: pctech@xxxxxxxxxxxx
Subject: [PCTECH] Re: Gateway Technical Support

When we purchased one of our divisions, we inherited a Gateway laptop.
Turns
out that one of the swappable drives was bad. I called Gateway for a
price on a new one and was told that I would have to send the laptop in
for repair. I tried to explain that I was talking about the drive
itself, not the slot the drive went into. The lady I was talking to said
that Gateway could not sell me a drive and the laptop had to be sent in.

I did finally manage to get a drive for the machine and it is now
corporate policy to not let a Gateway into any of our 14 divisions.