Dell Support (was: [CPF0000] Dell support explained) -- PCTECH

Subject: Dell Support (was: [CPF0000] Dell support explained)
From: David Gibbs <david@xxxxxxxxxxxx>
Date: Mon, 20 Mar 2006 10:40:32 -0600
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*** REPLYING FROM CPF0000

Jones, John (US) wrote:
> More of a PCTech question, but did you run the built-in diagnostics?

Yes.  Unfortunately, the support rep told me the error code I was
reporting related to optical drive not hard drives.  Very odd,
considering the drive was in the media bay for the laptop ... so I
couldn't have a cd or dvd installed at the time.

> Also, do you have standard or Gold support?

Standard.  Not even sure what gold support is.

david

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Follow-Ups:

Re: Dell Support (was: [CPF0000] Dell support explained) , Mark Allen
Re: Dell Support (was: [CPF0000] Dell support explained) , pnelson

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