Re: yahoo and "bulk" folder -- PCTECH

And ditto for Comcast. God GRIEF... We have our outside sales force setup on
our email sever with a normal address and then in their account settings we
forward any email received to their personal email.

Well about 2 months ago, I had one of our employees here at Corporate come
to me and say email to a couple of folks was getting rejected. And it was
Comcast users. And the message was it was thinking we were a "residential IP
address" or something like that. I did a Google search on that and man oh
man did I get the hits and it was a HUGE problem. There was NO way for me to
talk to Comcast because I didn't have an account with them (I tried and they
blew me off). There was NO way to email them on this. You just got some BS
junk back.

So one of our users called Comcast and got the run around. So he got to
digging around on the Internet and found an email address for the CEO at
Comcast and fired off a very strongly worded email to him and the problem
was "fixed" a couple of days latter ! He is one of out better sales folks
too :-)

Chuck

-----Original Message-----
From: pctech-bounces+chuck.lewis=leesupply.net@xxxxxxxxxxxx
[mailto:pctech-bounces+chuck.lewis=leesupply.net@xxxxxxxxxxxx] On Behalf Of
Jim Franz
Sent: Thursday, July 27, 2006 2:06 PM
To: PC Technical Discussion for iSeries Users
Subject: Re: [PCTECH] yahoo and "bulk" folder

Not trying to make this a long story or avoid the question, but I will let 
you know what I know:
Apparently dns can be working, but reverse dns not work (or missing certain 
dns entries) and still
send/rcv "some" mail.
Customer has their own MS Exchange server, and separate dns server - their 
isp is their T1 provider.
I work remotely via a broadband connection and my email hosted by isp Time 
Warner Cable.
Six months ago my emails going to buildersnotice.com were being received by 
them, but my provider
bounced or rejected all mail coming from buildersnotice.com (no trash or 
bulk folder..) They would get them back eventually, saying "invalid dns - 
rejected" in the return mail header.
If they sent the mail to anyone with a yahoo account, yahoo put it in the 
bulk folder.
I called my isp, Time Warner, and they said <quote> there is something wrong

with their dns, we cannot confirm the email "really" came from 
buildersnotice.com so we reject it. Have them fix their dns.</quote> They 
did add something about reverse dns entries MUST be valid fo email to go 
thru.
They would talk to me the customer, but refused to even say hello to network

tech for buildersnotice.com (they are not their customer).
At yahoo - the tech found nobody to talk to. But he did find lots of posting

boards on Exchange server and dns server configuration to avoid this 
problem. He said it appears more & more isp's are enacting tighter rules for

accepting mail.
btw-customer buildersnotice.com did not show on any blacklist, but did show 
in some old stuff from years ago (they had an <unknown> open relay going 
that spammers were using).
Also-net tech there has lots of certs but everything like this takes weeks 
or months to resolve....
jim franz