Re: Microsoft confirms OneCare zaps Outlook, Outlook Express e-mail -- PCTECH

On 3/8/07, Sales <pgmr@xxxxxxxxxxxxxxx> wrote:

I disagree that the response in either hysterical or not warranted.


What is the risk from this problem.  No data is lost.  Nothing is
deleted.  It takes 30 seconds to undo. Why would anyone bother to get
worked up about it at all.  It simply doesn't merit this kind of
venom.

I submit that it is no longer rational, and that a dislike of
Microsoft is coloring the response.

> No, we only blame evil Microsoft, and we scream and cry like 2 year
> olds who can't have another cookie.  The sky is falling, and it is all
> Microsoft's fault.

Number 1: it is Microsoft's fault.


I agree that the problem is Microsoft's fault.  I don't agree that all
of the anger and venom is Microsoft's fault.  I am not suggesting that
there is no problem, merely that the problem is not very significant,
and doesn't merit hysteria and venom.

Number 2: a 6 week old report is pretty old report


Relative to what.  I am sure that is you look at the backlogs in ANY
of our companies, you will see lots of old requests that would be nice
to have and not critical, or little problems that would be nice to fix
but don't have a huge impact so they fall behind the urgent report for
the president.

Number 3: of all of the software that should have been tested after the
product ran on the test system, all Microsoft products should have been
tested first.


You have no idea how widespread the problem is, how easy (or hard) it
is to fix, and what other weird stuff is on the systems that were
affected.

You say they should have tested.  I say they did test but cannot test
every combination of hardware, software and virus out there.

Number 4: far be it from me to point out that 99% of the users don't read
the pages and pages of license agreement, nor do they read the "readme" and
backup your data first.

They have a completely unwarranted trust of Microsoft. Why? I don't know. To
say that any reaction is an overreaction isn't giving the simple answer it's
due.
Be prudent. Test your product. Don't allow it to hurt me. Don't make me
protect me from you.


You extrapolate from a rare occurrence to incompetance and a lack of
professional behavior.  See my reply to Chuck.  It is easy to
criticise from here.