Re: Microsoft confirms OneCare zaps Outlook, Outlook Express e-mail

["Sales" <pgmr@xxxxxxxxxxxxxxx>]

> You extrapolate from a rare occurrence to incompetance and a lack of
> professional behavior.  See my reply to Chuck.  It is easy to
> criticise from here.
        When I push the cruise control on switch on my Chevrolet, the left
rear wheel falls off. Much to the credit of Chevrolet, they have provided me
this wonderful "slap the tire back on" button, so all I have to do is pull
over and push a button and the tire jumps back on the car. I didn't have an
accident and no one got hurt, so as long as I have a fix for it, it's not
unprofessional to put out a sub-standard product because we know most people
will just chalk it up to the MILLIONS of cars we have to build every year. 
        This isn't a bean-counter issue. Software does not wear out like an
alternator. It is either always broken, or it was never broken. Any effort
to relay that we should be more tolerant of MS than we are of any other
software company because it is in vogue to bash MS is pure horse hockey.
        I have been a software vendor for over 25 years. This is
unprofessional on MS's behalf and part of an ongoing track record with this
company. I've watch similar situations crop up with every release of MS
software since the 1980's. 
        To post on this list at a site that is for software developers and
clearly state that a lack of proper and complete testing and releasing a
sub-standard product is acceptable only because the repair doesn't take long
is ludicrous. The simple fact that this requires someone's attention to
"FIX" is reason enough to comment. My parents who are in their late 70's and
early 80's don't understand that it's a 30 second fix. 

FYI. I am neither hysterical nor venomous beyond reason. I am just as quick
to bash IBM, JDE, Oracle, CA and/or any other vendor as I am MS. 

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx] On
Behalf Of Tom Jedrzejewicz
Sent: Thursday, March 08, 2007 3:05 PM
To: PC Technical Discussion for iSeries Users
Subject: Re: [PCTECH] Microsoft confirms OneCare zaps Outlook,Outlook
Express e-mail

On 3/8/07, Sales <pgmr@xxxxxxxxxxxxxxx> wrote:
> I disagree that the response in either hysterical or not warranted.

What is the risk from this problem.  No data is lost.  Nothing is
deleted.  It takes 30 seconds to undo. Why would anyone bother to get
worked up about it at all.  It simply doesn't merit this kind of
venom.

I submit that it is no longer rational, and that a dislike of
Microsoft is coloring the response.

> > No, we only blame evil Microsoft, and we scream and cry like 2 year
> > olds who can't have another cookie.  The sky is falling, and it is all
> > Microsoft's fault.
>
> Number 1: it is Microsoft's fault.

I agree that the problem is Microsoft's fault.  I don't agree that all
of the anger and venom is Microsoft's fault.  I am not suggesting that
there is no problem, merely that the problem is not very significant,
and doesn't merit hysteria and venom.

> Number 2: a 6 week old report is pretty old report

Relative to what.  I am sure that is you look at the backlogs in ANY
of our companies, you will see lots of old requests that would be nice
to have and not critical, or little problems that would be nice to fix
but don't have a huge impact so they fall behind the urgent report for
the president.

> Number 3: of all of the software that should have been tested after the
> product ran on the test system, all Microsoft products should have been
> tested first.

You have no idea how widespread the problem is, how easy (or hard) it
is to fix, and what other weird stuff is on the systems that were
affected.

You say they should have tested.  I say they did test but cannot test
every combination of hardware, software and virus out there.

> Number 4: far be it from me to point out that 99% of the users don't read
> the pages and pages of license agreement, nor do they read the "readme"
and
> backup your data first.
>
> They have a completely unwarranted trust of Microsoft. Why? I don't know.
To
> say that any reaction is an overreaction isn't giving the simple answer
it's
> due.
> Be prudent. Test your product. Don't allow it to hurt me. Don't make me
> protect me from you.

You extrapolate from a rare occurrence to incompetance and a lack of
professional behavior.  See my reply to Chuck.  It is easy to
criticise from here.