HP Monitor program for HP Printers

["Jim Franz" <franz400@xxxxxxxxxxxx>]

I am having problems at a site where there are a dozen HP printers, 
mostly 4000T and 4000TN.
The 4000T have a HP Jet Direct box for network connectivity. 
Ever since local tech installed a HP Monitor program (I don't know actual title), the printers have been less than stable (. It appears it mostly monitors 
paper & toner. 
Other day thay found two Jet Directs w/same ip - and no one knows how that happened (dhcp off in both).
Anyone have experiences with this HP program?
Getting this msg a lot - and have read IBM doc in this area. 

CPD337A    Diagnostic              40   11/24/08  08:19:30.059104  QWPPJLDR     QSYS        *STMT    QWPPJLDR    Q
                                     From module . . . . . . . . :   WPPJLDR                                      
                                     From procedure  . . . . . . :   Socket_Send                                  
                                     Statement . . . . . . . . . :   32                                           
                                     To module . . . . . . . . . :   WPPJLDR                                      
                                     To procedure  . . . . . . . :   _C_pep                                       
                                     Statement . . . . . . . . . :   *N                                           
                                     Message . . . . :   An error occurred while printing on device PV.           
                                     Cause . . . . . :   An internal program error has occurred. Recovery  . . . :
                                        Attempt to start the writer again using STRPRTWTR command to the device. I
                                       problem continues, use ANZPRB command to report the problem.               
CPD338D    Diagnostic              40   11/24/08  08:19:30.094984  QWPPJLDR     QSYS        *STMT    QWPPJLDR    Q
                                     From module . . . . . . . . :   WPPJLDR                                      
                                     From procedure  . . . . . . :   Socket_Recv                                  
                                     Statement . . . . . . . . . :   40                                           
                                     To module . . . . . . . . . :   WPPJLDR                                      
                                     To procedure  . . . . . . . :   _C_pep                                       
                                     Statement . . . . . . . . . :   *N                                           
                                     Message . . . . :   An error occurred while receiving data.                  
                                     Cause . . . . . :   A communications error occurred while receiving data from
                                       remote device at RMTLOCNAME 10.0.1.182. The error code is 3426. This error 
                                       can also occur when the system attempts to print to the remote device after
                                       it has been powered off and on while the printer writer remains active.    
                                       Recovery  . . . :   Try the request again. If the problem continues, end   
                                       TCP/IP using the End TCP/IP (ENDTCP) command, start TCP/IP by using the    
                                       Start TCP/IP (STRTCP) command, and then try the request again.             

v5r4 and cume 57282 (behind... but problems started after HP pgm loaded)

Jim Franz