Re: HP Monitor program for HP Printers

["Jim Franz" <franz400@xxxxxxxxxxxx>]

The HP program is a pc based client that monitors all the HP printer 
hardware on the win network. I saw it in action when onsite. It lists all 
the printers, how much paper in each tray, whether online/offline, and has 
an "alert" function to highl;ight printers with problems. Since the iSeries 
joblog msg indicates a comm problem, I wondered if others may have run into 
these comm problems when such a monitor pc app in place.
Strange that only one of many printers has this issue right now and am 
assuming a printer or Jet Direct hardware issue.
Thanks for the info on the  3426 code.

Jim Franz

----- Original Message ----- 
From: "Scott Klement" <pctech@xxxxxxxxxxxxxxxx>
To: "PC Technical Discussion for iSeries Users" <pctech@xxxxxxxxxxxx>
Sent: Monday, November 24, 2008 12:44 PM
Subject: Re: [PCTECH] HP Monitor program for HP Printers


> Jim,
>
> What do you mean by "HP Monitor Program"??  Is this a program that runs
> on the PC?  Or on the i?
>
> I'm a little confused, because you show an error message that's
> obviously from an IBM i job log, yet from your description, it sounds
> like the HP Monitor Program is a PC program (not to mention that you
> posted the question on the PCTECH mailing list.)
>
> The error number cited (3426) means "Connection Reset", the C error
> number is ECONNRESET.  This error code means that a TCP connection ended
> abnormally.  Usually when the remote host disconnects while there's
> still data in the send buffer, waiting to be sent to that host.  It
> could also be the result of a bug in the TCP/IP stack, but that seems
> unlikely to only crop up in communications with one printer.  I suppose
> it could also be a hardware problem if hardware is corrupting the
> network data, though I haven't actually seen that happen.
>
> If indeed, this is a PC program, and the job log fragment is coming from
> the IBM i spooler, I'd suggest the problem may be caused by the monitor
> program causing the printer to disconnect from the IBM i spooler in
> mid-transmission.
>
> Not sure how helpful that is, though.
>
>
> Jim Franz wrote:
> > I am having problems at a site where there are a dozen HP printers,
> > mostly 4000T and 4000TN.
> > The 4000T have a HP Jet Direct box for network connectivity.
> > Ever since local tech installed a HP Monitor program (I don't know actual 
> > title), the printers have been less than stable (. It appears it mostly 
> > monitors
> > paper & toner.
> > Other day thay found two Jet Directs w/same ip - and no one knows how 
> > that happened (dhcp off in both).
> > Anyone have experiences with this HP program?
> > Getting this msg a lot - and have read IBM doc in this area.
> >
> > CPD337A    Diagnostic              40   11/24/08  08:19:30.059104 
> > QWPPJLDR     QSYS        *STMT    QWPPJLDR    Q
> >                                      From module . . . . . . . . : 
> > WPPJLDR
> >                                      From procedure  . . . . . . : 
> > Socket_Send
> >                                      Statement . . . . . . . . . :   32
> >                                      To module . . . . . . . . . : 
> > WPPJLDR
> >                                      To procedure  . . . . . . . : 
> > _C_pep
> >                                      Statement . . . . . . . . . :   *N
> >                                      Message . . . . :   An error 
> > occurred while printing on device PV.
> >                                      Cause . . . . . :   An internal 
> > program error has occurred. Recovery  . . . :
> >                                         Attempt to start the writer again 
> > using STRPRTWTR command to the device. I
> >                                        problem continues, use ANZPRB 
> > command to report the problem.
> > CPD338D    Diagnostic              40   11/24/08  08:19:30.094984 
> > QWPPJLDR     QSYS        *STMT    QWPPJLDR    Q
> >                                      From module . . . . . . . . : 
> > WPPJLDR
> >                                      From procedure  . . . . . . : 
> > Socket_Recv
> >                                      Statement . . . . . . . . . :   40
> >                                      To module . . . . . . . . . : 
> > WPPJLDR
> >                                      To procedure  . . . . . . . : 
> > _C_pep
> >                                      Statement . . . . . . . . . :   *N
> >                                      Message . . . . :   An error 
> > occurred while receiving data.
> >                                      Cause . . . . . :   A communications 
> > error occurred while receiving data from
> >                                        remote device at RMTLOCNAME 
> > 10.0.1.182. The error code is 3426. This error
> >                                        can also occur when the system 
> > attempts to print to the remote device after
> >                                        it has been powered off and on 
> > while the printer writer remains active.
> >                                        Recovery  . . . :   Try the 
> > request again. If the problem continues, end
> >                                        TCP/IP using the End TCP/IP 
> > (ENDTCP) command, start TCP/IP by using the
> >                                        Start TCP/IP (STRTCP) command, and 
> > then try the request again.
> >
> > v5r4 and cume 57282 (behind... but problems started after HP pgm loaded)
> >
> > Jim Franz
>
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