Re: user doc for email attachments and web surfing

["Jim Franz" <franz400@xxxxxxxxxxxx>]

This is round 2 of education.
The problems:
15 - high school (barely) educated users (5 or 6 are foreign born/educated 
and speak English well)
all have to do some web searches (hundreds of possible sites, researching 
public records
all have to snd/rcv emails w/attachments from hundreds of customers
no tech onsite
AVG being installed today and updates will be pushed to desktops-user
has no option to decline (this was proposed 8 years ago....
Users cannot "install".
Updated browsers, XP, etc each quarter
I do not maintain pc network
I've been asked to do a 15 minute "training"
We are trying to do both education & lockdown
Jim

----- Original Message ----- 
From: "John Taylor" <lists@xxxxxxxxxxxxxxxxxxxx>
To: "'PC Technical Discussion for iSeries Users'" <pctech@xxxxxxxxxxxx>
Sent: Thursday, November 13, 2008 2:14 PM
Subject: Re: [PCTECH] user doc for email attachments and web surfing


> Best of luck with that! My experience is that "education" is not nearly 
> good
> enough. You need to lock down the environment to prevent it from 
> happening.
>
>
>
> > -----Original Message-----
> > From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]
> > On Behalf Of Jim Franz
> > Sent: Wednesday, November 12, 2008 3:30 PM
> > To: pctech
> > Subject: [PCTECH] user doc for email attachments and web surfing
> >
> > I'm looking for a common sense doc to train users
> > on good practices for email and web surfing.
> >
> > Had a user get email labelled from UPS Tracking
> > with an attachment. She was not expecting it - opened it (all have been
> > told many times not to open attachments...), and the trojan caused a
> > lot of damage.
> >
> > Other users have done similar.
> > Need something non-technical high school educated users can understand.
> >
> > Same for web surfing practices - their job requires a certain amount of
> > "research" on the web, mostly in City and County government sites.
> >
> > Tia,
> > Jim Franz