Re: user doc for email attachments and web surfing

["John Taylor" <lists@xxxxxxxxxxxxxxxxxxxx>]

Best of luck with that! My experience is that "education" is not nearly good
enough. You need to lock down the environment to prevent it from happening.



> -----Original Message-----
> From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]
> On Behalf Of Jim Franz
> Sent: Wednesday, November 12, 2008 3:30 PM
> To: pctech
> Subject: [PCTECH] user doc for email attachments and web surfing
>
> I'm looking for a common sense doc to train users
> on good practices for email and web surfing.
>
> Had a user get email labelled from UPS Tracking
> with an attachment. She was not expecting it - opened it (all have been
> told many times not to open attachments...), and the trojan caused a
> lot of damage.
>
> Other users have done similar.
> Need something non-technical high school educated users can understand.
>
> Same for web surfing practices - their job requires a certain amount of
> "research" on the web, mostly in City and County government sites.
>
> Tia,
> Jim Franz
>
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