spyware problem

["Jim Franz" <franz400@xxxxxxxxxxxx>]

Looking for a good site on how to deal with latest spyware.
Customer has 2 pc's infected where the spyware smart enough 
to stop execution of an install of malwarebytes, plus has completely 
disabled IE, so cannot download a product to fix infection. 
May end up reinstalling Windows, but site is remote and not setup 
for such an install.
All the vendor sites want you to download their product & no discussion 
of 'if you see xx running'' then do this...
Jim Franz