Re: Dell experiences

["sjl" <sjl_abc@xxxxxxxxxxx>]

David wrote:

  I disagree with that statement in ONE small detail ...
  (risking the wrath of the list moderator) ...
  Dell business support is good, but not second to none.
  IBM i support is far better on all respects.



...but David, I almost never have to call IBM support!  I may have told this 
story before, but it is worth re-telling:

One day I was talking to IBM Level 2 support guy in Rochester about a 
technical issue.  I casually asked him if there was a "Level 3" of support 
for this issue.

He laughed and said:
"Let me put it this way - when you are talking to me, you can hear the 
angels singing!"

- sjl