Re: Dell experiences

[John Jones <chianime@xxxxxxxxx>]

While I haven't seen service that exceeded midrange, we should all concede
that we pay a relatively hefty price for the privilege.  We know, though,
that it's worth every penny.

That said, Dell's business support has generally been quite good.  One time
my laptop hard drive starting making noises signifying impending doom.  I
called Dell (Gold support at the time; I think they've renamed it), was
talking to a human right away.  No call routing; straight to a tech.  Told
the guy my serial number and that I'd run diagnostics already and it
indicated the problem.  He bypassed everything else and started taking my
address to cross-ship a replacement drive.  Overall it took about 5 minutes
including time to verify address and whatnot.


On Thu, Mar 19, 2009 at 9:31 AM, Burns, Bryan <Bryan_Burns@xxxxxxxxxxxx>wrote:

> I was going to say the same thing about IBM.  They have the utmost patience
> and seem truly interested in solving your problem.  It's so nice when they
> offer you they direct telephone number too.  IBM is the gold standard for
> support on  both software and hardware.  They're just outstanding. They
> never hesitate to conference in a colleague if they don't have a solution.
> Did I mention their patience?
>
> Bryan Burns
> iSeries Specialist
> ECHO, Incorporated
> Lake Zurich,  Illinois
>
> -----Original Message-----
> From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]On
> Behalf Of David Gibbs
> Sent: Thursday, March 19, 2009 9:21 AM
> To: PC Technical Discussion for iSeries Users
> Subject: Re: [PCTECH] Dell experiences
>
> sjl wrote:
> > I used to tell everybody that Dell support was second to none.  Now I
> tell
> > people that if you buy a Dell /business/ system, their support is second
> to
> > none.
>
> I disagree with that statement in ONE small detail ... (risking the wrath
> of the list moderator) ... Dell business support is good, but not second to
> none.  IBM i support is far better on all respects.
>
> david
>
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