Re: Linksys WAPPOE12 issue

[Michael Ryan <michaelrtr@xxxxxxxxx>]

And why should they? People are trained to just do what they're told. They
buy what they're told. The deal with service. It's not like people will do
something different, like build their own PCs.

On Tue, Oct 20, 2009 at 11:23 AM, sjl <sjl_abc@xxxxxxxxxxx> wrote:

> Good luck.
>
> My call last month to Dell Workstation technical support (which comes
> mostly
> from the USA) regarding a problem with my Precision laptop ended up in
> Florida with an Asian technician named Dung.  It was obvious that he was
> strictly following a script.  I had to ask him to repeat himself at least a
> dozen times during a 1 1/2 hour support call.
>
> Earlier this year, a support call for a similar issue to a Dell technician
> (American) located in Oklahoma City took 20 minutes.
>
> Most companies place no value on /your/ time any more...
>
> - sjl
>
>
>
>
> Jeff wrote:
>  His name is Bryan, he's calling from California, and the VM he left last
>  Friday night sounded like a genuine American.
>
>  So I could get lucky.
>
>
>
> --
> This is the PC Technical Discussion for iSeries Users (PcTech) mailing list
> To post a message email: PcTech@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/pctech
> or email: PcTech-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/pctech.