Re: Windows 7 laptops cannot install IBM i Access service packs

I'm doing the "Check Service Level" icon by right-clicking and Run as
Administrator. It checks, says I need to install the service pack, I
confirm, it asks if I want to continue, I say yes, it says Preparing to
install, then bombs.

I turned off the AV and got the same result.


On Tue, Jan 14, 2014 at 4:29 PM, John Jones <chianime@xxxxxxxxx> wrote:

Agreed. Also, I don't recall if it was mentioned before but are you
running the installers as Administrator? Right-click the exe and select
Run as Administrator.

I'd suggest checking the Windows event log to see why it isn't installing.
There may be a message.

Another thought: Are there any Group Policy Objects (GPOs) or application
white/blacklisting apps in place that might restrict software installation?


On Tue, Jan 14, 2014 at 2:37 PM, Evan Harris <auctionitis@xxxxxxxxx>
wrote:

I've never had this problem and I install Client Access and Service packs
reasonably regularly.

What kind of anti-virus/system protection products are you using ? Some

of

these products silently interfere with all kinds of installation

activity.

On Wed, Jan 15, 2014 at 7:45 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx

wrote:

I still have not resolved this. I'm also having the same issue with my

new

64-bit desktop. And I have confirmed that both the 64-bit and 32-bit
patches from MS have been installed. There must be something else but

I

sure can't find out what.

Not having a good day here. Even got held up by a train. :)



On Mon, Dec 23, 2013 at 9:58 AM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

For a couple of years now I've had trouble (read unable) with Win 7

32-bit

laptops when trying to install IBM i Access 7.1 service packs. I get

this

error:

"This installation package could not be opened. Verify that the

package

exists and that you can access it, or contact the application vendor

to

verify that this is a valid Windows Installer package."

I decided it's time to figure this out. I found this page:

http://www-03.ibm.com/systems/power/software/i/access/windows_sp.html#action

which in turn sends me here:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=26347

I have downloaded vcredist_x86 (they're 32-bit laptops), run it,

rebooted,

and it did not help. Same error.

What am I missing?


--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of

my

company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
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Regards
Evan Harris
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