Aaron Bartell wrote:
See Shaw's issues earlier this week in a thread.
Dave's case is special - his company won't let him have their customer number. I really don't think that's the case in most shops, including yours. My question was directed specifically at YOU, Aaron - why don't YOU use the DCR process?

IBM needs to realize their support method of yesterday is way old fashioned
and cumbersome to facilitate the needs of today's developer.

You may be right, but it's what they've got. And it's not likely to change in the near term, so what are you going to do about getting your input to IBM?

Joe

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