Re: RDi bug reporting/PMR

[Bob Schuch <bschuch@xxxxxxxxxxxx>]

Too bad there isn't a "like" button on these posts. I'd definitely "like" this one!

Bob Schuch | U.S. Xpress, Inc.
Programmer/Analyst
4080 Jenkins Road | Chattanooga, TN 37421
Office: 423 510 3791
Fax: 423 510 4002 
bschuch@xxxxxxxxxxxx | www.usxpress.com
 
SERVICE THAT MATTERS - DRIVEN BY INNOVATION

-----Original Message-----
From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
Sent: Thursday, February 25, 2016 3:42 PM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>
Subject: Re: [WDSCI-L] RDi bug reporting/PMR

On Thu, Feb 25, 2016 at 3:33 PM, Rob Berendt <rob@xxxxxxxxx> wrote:

> I much prefer opening a pmr
> initially via the web than the phone.  I can type up my own 
> description and paste in joblogs and whatnot.  On the phone they only 
> enter every 3rd word (if you're lucky).

So true.  And it's not just IBM.  I reported an issue to another company via phone just this morning.  The rep said "How can I help you?"  I stated my name, my company, paused for several seconds, then described the problem.  The response was "What did you say your name was?  What company?"