Re: [WEB400] Customer Service -- Online

["Nathan M. Andelin" <nandelin@xxxxxxxxxxxxxxxxxxx>]

> I am trying to see if somebody has architecture like what I
> described above, and I would like to know if there are any
> gotcha's or problems other than it is incredibly hard to make
> it extensible ;-)

Aaron,

In addition to user interface ideas, you seem quite interested in program
architecture.  Is that because portions of the user interface would depend
on the type of customer, while other portions of the user interface would be
common across multiple types of customers?

For example, one customer may need to order pizza while another customer may
need to order microwaves?  The contact information screens may be the same,
while the order screens may be different?

The controller must know which procedure to call based on data in a
repository, rather than having the CSR back out to a menu to choose a
different hyperlink?  Avoid duplicating program code across multiple
modules?

Nathan M. Andelin
www.relational-data.com