RE: [WEB400] Customer Service -- Online

["Joel R. Cochran" <jrc@xxxxxxxxxxxxx>]

Thats a cool site, simple and elegant.  I am once again reminded of just how
much I have to learn...

Joel R. Cochran
Director of Internet Services
VamaNet.com
(800)480-8810
mailto:webmaster@vamanet.com


> -----Original Message-----
> From: Walden H. Leverich [mailto:WaldenL@TechSoftInc.com]
> Sent: Thursday, August 08, 2002 4:35 PM
> To: 'web400@midrange.com'
> Subject: RE: [WEB400] Customer Service -- Online
>
>
> >From: Nathan M. Andelin [mailto:nandelin@RELATIONAL-DATA.COM]
> >They stretch HTML to it's limits.
>
> Along those lines, look at http://www.webstandards.org It's a
> simple site,
> but look at the HTML vs. layout. All done with CSS, not a
> table in site.
> Also, try printing a page and compare the onscreen and
> printed output. They
> use different CSSs for the different media so the site looks
> different.
>
> -Walden
>
> ------------
> Walden H Leverich III
> President
> Tech Software
> (516) 627-3800 x11
> (208) 692-3308 eFax
> WaldenL@TechSoftInc.com
> http://www.TechSoftInc.com
>
> Quiquid latine dictum sit altum viditur.
> (Whatever is said in Latin seems profound.)
>
>
>
> -----Original Message-----
> From: Nathan M. Andelin [mailto:nandelin@RELATIONAL-DATA.COM]
> Sent: Thursday, August 08, 2002 15:37
> To: web400@midrange.com
> Subject: Re: [WEB400] Customer Service -- Online
>
>
> > From: "Bartell, Aaron L. (TC)" <ALBartell@taylorcorp.com>
>
> > but my questions come more in the area of how to design the
> > navigational pieces -- side menu bar, top tabs, etc.
>
> User interface design is such a broad topic.  But database
> design often
> provides the best basis for UI navigation.  For example, links between
> database tables often provide the best basis for links
> between HTML forms.
>
> > this may be jumping the gun, but I want to know what has been done
> > before and what works good.  I also want to make it so I can plug in
> > different customer service modules as they are created.
>
> The following screen shot from Siebel offers one example:
>
> http://www.siebel.com/images/scrn/scrn_lrg_marke_home.gif
>
> Multiple Siebel products implement common styles (color,
> font, graphics,
> etc.), and design patterns (the top tab, for example), which
> give them a
> common look and feel.
>
> They stretch HTML to it's limits.  They seem to implement
> components that
> require MS Internet Explorer, which supports more dynamic HTML effects
> (popup HTML calculators and calendars, for example).  They
> evidently use a
> lot of Javascript in conjunction with the MS XML parser, in
> some cases,
> which may be cool, but I'm not totally sold on.
>
> A good user interfaces provide a balance between ease of use,
> and operator
> efficiency.  Many Web applications are poor at both, often
> taking inordinate
> steps to complete a dialog, or perform a procedure.  Some
> focus more on
> animation than application.  Instead, be sensitive to the
> proficiency of the
> user and what the s/he needs to accomplish.
>
> Nathan M. Andelin
> www.relational-data.com
>
>
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