Re: Zend Support Is Relentless

[MattLavinder@xxxxxxxxxxxxxxxxxxx]

> They are a business. The whole point of a business is to make a profit in
a way that also gives something of value
> to your customer

> I guess it depends on how you approach the calls: an annoying waste of
your time, or a chance to learn something new
> and build positive business relationships.

I want Zend to make a fortune off of IBM i so they keep supporting it.  No
problem there.  I visited the Zend web site to ask a question on the forum,
submit a support ticket or something similar.  A few days later, I got a
phone call saying, "We saw you visited the Zend web site...blah blah blah"
That first part caught me off guard.  I know pretty much everyone tracks of
who is coming to their site. but I found it annoying that a simple visit
trigged a phone call.  Feel free to disagree, and maybe this is a common
practice that I was not aware of, but all I see this accomplishing is
discouraging people from coming back to the site.  I felt it was a bad
practice.

On a positive note, that happened once, maybe twice and hasn't happened
since.  So maybe someone realized it was bad idea.  Every other experience
with Zend has been positive.