Re: Domino Web Access errors -- DOMINO400

Good luck...here is my internal FAQ I've created on this:

Message: "Domino Web Access Warning"

The full error message is:
"Microsoft Internet Explorer 
Domino Web Access Warning. Sorry, we were unable to process your request 
at this time. If you are unable to continue working in your mail file, 
please dismiss this warning and then select View, Refresh from your 
browser's menu." 

Recently, the top two on the following list have been what we have seen 
internally to cause more issues. If the computers are external (employees' 
home PC), then I would definitely bank on them having spyware.

- Disable Pop-Up blocker
- Clean up spyware (use application such as Spybot and/or AdAware)
- Clear Browser Cache
- Delete iNotes class file
- If one is currently installed, upgrade to the latest Sun JVM
- Windows Update
- Load Convert, Fixup, Updall, and Compact against the mailfile
- Reboot
- Defrag
- Run a tool such as Symantec/Norton WinDoctor

Chris Whisonant
Comporium
Senior Mid-Range Systems Administrator
IBM eServer Certified Systems Expert - iSeries Technical Solutions V5R2
IBM Certified System Administrator - Lotus Notes and Domino 6/6.5
803.326.7270 | 803.326.6142 fax
http://cwhisonant.blogspot.com/

domino400-bounces+chris.whisonant=comporium.com@xxxxxxxxxxxx wrote on 
05/11/2005 01:10:51 PM:

> I have a situation where some users who try to access their Notes mail 
via 
> Domino Web Access, and after logging onto the server, get an error 
message 
> indicating that 'DWA is unable to process the request'. The message then 

> goes on to say the user should simply refresh.
> 
> Users are using IE6. One user has the problem on a laptop with XP-SP2. 
> Another is using a Tablet pc with XP-SP for tablet. Both have java and 
> active-x installed/enabled. Hardware is less than one year old.
> 
> Problem is that the mail file is never displayed.  I get all the tabs 
> across the top but clicking on any of them results in the same error.
> 
> Everything works fine on my pc. (XP/SP2, with sun java and active-x 
> installed). But when I log on to the other hardware I get the same error 

> as the other users. That leads me to something in the XP or IE6 arena.
> 
> Domino is R6.5.1, xp is xp/pro on all pc's.
> 
> Anyone with any clues? Is there anyway to log this event so that I can 
get 
> more details.
> 
> Regards, Jerry
> 
> Gerald Kern
> IBM Certified AS/400 RPG IV Developer & RPG IV Programmer
> MIS Project Leader, Lotus Notes/Domino Administrator
> The Toledo Clinic, Inc.
> 4235 Secor Road
> Toledo, OH 43623-4299
> Phone 419-479-5535
> gkern@xxxxxxxxxxxxxxxx
> 
> *****
> This email message, including any attachments, is for the sole use 
> of the intended recipient(s) and may contain confidential and 
> privileged information. Any unauthorized review, use, disclosure or 
> distribution is prohibited. If you are not the intended recipient, 
> please contact the sender by reply email and destroy all copies of 
> the original message._______________________________________________
> This is the Lotus Domino on the iSeries / AS400 (Domino400) mailing list
> To post a message email: Domino400@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/domino400
> or email: Domino400-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/domino400.
>