Re: IBM SupportLine

["Jim Franz" <franz400@xxxxxxxxxxxx>]

Not sure of the facts here - is there a 1 or 2 hour minimum?
Do I need a signed contract before beginning hourly (including middle of the
nite and New Years Eve?
$1500 / 250. = 6 hrs
We use more than that - easily. (and not a big shop.
jim

> I agree that the support is excellent.
> Why does everyone keep saying "I wouldn't run without it".   If I never
> use it -- why should I pay $1500/year for it?!
> If an emergency comes up, I can still get help from them!  Sure, I have
> to pay (approx) $250/hr if I need help -- but based on my past experience,
> this is still DRAMATICALLY CHEAPER than $1500/yr.
> So why does everyone say "I wouldn't run without it"????  Unless you use
> it a lot, it makes perfect sense to run without it!
>
>
> On Fri, 25 May 2001 rob@dekko.com wrote:
>
> >
> > We have IBM support.  Software and hardware.  24x7.  We have 15pmr's
opened
> > up on V4R5 since January, of which 50% are not closed.  I use the
website
> > to open/view/update pmr's.  I find their service to be quite excellent.
I
> > wouldn't run without it.
> >
> > Rob Berendt
> >
>
>
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