IBM Hardware Maintenance Quotations

["Bill" <brobins3d@xxxxxxxxx>]

Has anyone noticed a change in the way IBM quotes HW maintenance in the 
last couple of years?  My last 2 quotations were done via fax and phone and 
the invoices have clearly listed the discount percentage I'm receiving for 
a long term contract.

The current contract expired end of 2006.  I get an invoice for a quarter's 
maintenance.  I ask for a quote for another 3 years.  I then am doing 
communications with a guy from IBM Brazil and cannot get him to tell me 
what the discount is.  His quotation lists none, he says he isn't involved 
with percentages but he's sure it's there.  He then wants me to call an 800 
number to find someone to tell me what the discount is.

Is this the way things are done now?

bill