Re: Outsourcing/Offshoring

[Al Mac <macwheel99@xxxxxxxxxxx>]

Outsourcing/Offshoring by some of our customers has adversely affected my 
employer's accounting, as follows:

Some time ago, we switched from check in snail mail, with remittance 
advice, to money straight to bank, followed by information from customer 
spelling out what invoices they paying with the $, and what discounts they 
taking.  Typically they are paying for over 100 invoices at a time.

Several customers have transferred several offices off-shore, without 
ensuing that the new staff understand remittance advices, accounting, or 
the English language.  Previously when they neglected to send remittance 
info, one phone call & it fixed in a day.  Now it is taking several months 
of phone calls to get the info on what each payment is for.  This means we 
always have tens of thousands of dollars into bank, not able to post to 
right receivables accounts until later fiscal month.

Perhaps this thread belongs on some list other than M-L.  Sorry I behind in 
processing my e-mail.  Very busy trying to resolve stuff like 
MSGID(CPD0172) from menu option, decimal data error in SQL, etc.

Al Macintyre