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From: Larry Bolhuis
2) External users. Such as customers, partners etc. These users are
activated by purchasing a $4K 'External User Entitlement'. These are
anyone who authenticates to a web application such as a bank customer
checking an account, a customer placing an order.
External users do NOT count against entitled users. 'External User
Entitlement' is required if you have ANY External users.
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