Re: How to report a defect without Software Maintenance

[CRPence <CRPbottle@xxxxxxxxx>]

Simon Coulter wrote:
> I have found a defect in Rexx on OS/400. I have a test case to prove
> it. It appears to have been broken for ever. It's slightly obscure. I
> don't want a PTF for the problem. I do want to inform IBM (Rochester)
> so it can be tracked, prioritised, and fixed in a future release. How
> can I do that if I don't have a current Software Maintenance
> Agreement (or whatever it's called now)?
>
> I tried reporting it "Using the Internet" as described on:
http://www.ibm.com/servers/eserver/support/iseries/fixes/basicswsupport.html 

> via the Software Service Request link but that just got me a call
> from IBM Support saying I wasn't current on maintenance and they
> couldn't help.

  Please... do share :-)  Last time I had checked, the SQL RENAME TABLE 
still did not work from REXX, so I had to use RNMOBJ.

  Word the /problem/ as a documentation issue for a link in the docs, 
and report it via the electronic Reader Comment from InfoCenter.  That 
process requires that they reply to you [according to your wishes as I 
recall] with regard to the required documentation correction.  Worded 
properly, I am sure they will forward it to the support team as a code 
correction.  Also, if you send me an email, I can forward the details to 
[someone who I know that can forward it to] the proper contact.

Regards, Chuck