Re: How to report a defect without Software Maintenance

[Simon Coulter <shc@xxxxxxxxxxxxxxxxx>]

On 23/06/2008, at 11:17 PM, R Bruce Hoffman wrote:

> I don't know if the policy is still the same, but it used to be  
> that if
> you called to report a problem, agreed to pay the hourly fee, and it
> turned out to be a true defect, IBM waived the hourly fee.
>
> Is that no longer the case?

Seems to be. I mentioned that to the support person and he said that  
was no longer available (hadn't been for maybe 5 years). News to me.

Regards,
Simon Coulter.
--------------------------------------------------------------------
   FlyByNight Software         OS/400, i5/OS Technical Specialists

   http://www.flybynight.com.au/
   Phone: +61 2 6657 8251   Mobile: +61 0411 091 400        /"\
   Fax:   +61 2 6657 8251                                   \ /
                                                             X
                 ASCII Ribbon campaign against HTML E-Mail  / \
--------------------------------------------------------------------