RE: Remote Desktop and VPN issues

["Jones, John \(US\)" <John.Jones@xxxxxxxxxx>]

Yeah, OK your way out back to the Network Connections panel.

What this is doing is replacing the ISP-assigned DNS with a different
one (unless, of course, Verizon IS your ISP).  When you look for
google.com or any other site, the DNS is used to change that name into
the IP address.  It would seem like your DNS (your ISP's DNS) is failing
intermittently.  This would be a way of confirming that by using a
different DNS.

BTW, it is possible that your PC will default to using your router as a
DNS and your router is forwarding the requests to your ISP's DNS.  This
should be fine, and if desired you can double-check the ISP's DNS entry
on the router.

If the ability to resolve addresses is stable while using the Verizon
DNS and becomes unstable if you go back in the settings and change it
back to "Obtain DNS server address automatically", then you may want to
talk to your ISP about their DNS being flaky.