Re: Internet Explorer Problem -- PCTECH

Subject: Re: Internet Explorer Problem
From: David Gibbs <david@xxxxxxxxxxxx>
Date: Fri, 22 Jun 2007 14:16:56 -0500
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Chuck Lewis wrote:

Have a Windows 2000 PC fully patched running Internet Explorer 6 and all of
a sudden it when the user fires up it gets "Microsoft Internet Explorer has
encountered a problem and needs to close" and repeats this if you try to
restart it. I clicked on the see failing module and it said it was on
shell32.dll. Searching has not provided anything that seems to work.

My standard actions for this kind of thing:

1. Clear cache
2. Run chkdsk
3. Run diagnostics on hard drive
4. Run diagnostics on memory
5. Reformat hard drive and install Linux distro of choice.

david

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Re: Internet Explorer Problem , Chuck Lewis

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