Re: ISP can't reach our website -- PCTECH

This is the response I got from GoDaddy Friday afternoon:

*Support Staff Response*Dear Jeff,

Thank you for your response. The trace route shows that the issue is with
your ISP. A bad gateway means that you are being stopped at your ISP. The
fact that the trace route stops getting responses after a few hops confirms
this. You need to contact your ISP for further assistance. Please let us
know if you have any further questions, comments, or concerns by replying
to this email. Our service departments and telephone lines are open 24
hours a day, 365 days a year to accommodate your needs anytime.

Sincerely,
Michael V.
Online Support Team

So GoDaddy officially says it's an AT&T issue. I passed this on (along
with trace route) to a customer chain of ours that has several customers on
AT&T. They decided to wait until today before contacting AT&T, hoping it
would clear itself up over the weekend. It has not. So I certainly hope
they report it soon.

On Fri, Aug 16, 2013 at 1:43 PM, Michael Ryan <michaelrtr@xxxxxxxxx> wrote:

I saw it on one of the local news web sites. It was on Twitter too.

On Fri, Aug 16, 2013 at 1:20 PM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx

wrote:

We're in NE Indiana so it could.

How did you find that out? I had googled for AT&T outage and got

nothing.

On Fri, Aug 16, 2013 at 1:16 PM, Michael Ryan <michaelrtr@xxxxxxxxx>
wrote:

AT&T had a big outage in SE MI that was just resolved this morning.

Wonder

if that has anything to do with it.

On Fri, Aug 16, 2013 at 1:10 PM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

Here's a traceroute from one of the customers having a problem:

<tracert>
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Manager>tracert dilgardfoods.com

Tracing route to dilgardfoods.com [68.178.254.204]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms dsldevice.att.net [192.168.1.254]
2 26 ms 39 ms 24 ms
108-220-156-2.lightspeed.iplsin.sbcglobal.net [1
08.220.156.2]
3 26 ms 38 ms 24 ms 75.19.192.168
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 67 ms 24 ms 12.83.79.1
7 ded3-g4-3-0.sfldmi.ameritech.net [151.164.40.106] reports:
Destination hos
t unreachable.

Trace complete.

C:\Documents and Settings\Manager>
</tracert>

There are now 3 customers, my son, and our network admin's ipad, that
cannot reach dilgardfoods.com. All are on AT&T. The network admin

says

it's some kind of routing issue between AT&T and GoDaddy.

Let the finger pointing begin. :)

On Fri, Aug 16, 2013 at 8:17 AM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

I have yet to find a site that I can ping. Waiting to hear from

our

network admin.

On Fri, Aug 16, 2013 at 7:55 AM, <rob@xxxxxxxxx> wrote:

Some network admins block pings. Basically, there is something on

the

internet that says a ping can be used as a DOS attack. That's

only

true

if your network admin doesn't know from shinola.

I can ping fine
C:\Users\ROB>ping www.dilgardfoods.com

Pinging dilgardfoods.com [68.178.254.204] with 32 bytes of data:
Reply from 68.178.254.204: bytes=32 time=57ms TTL=50
Reply from 68.178.254.204: bytes=32 time=57ms TTL=50
Reply from 68.178.254.204: bytes=32 time=57ms TTL=50
Reply from 68.178.254.204: bytes=32 time=57ms TTL=50

What do the AT&T users get?

Does it change if they run
ipconfig /flushdns

Does it change if they go into Services, stop their DNS client,

and

restart it?
I used to have to do that regularly, but it's been a few years. I

think

our new VPN client helped fix that.
This often is a better flush than ipconfig /flushdns

Rob Berendt
--
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From: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
To: "PC Technical Discussion for IBM i (AS/400 and iSeries)

Users"

<pctech@xxxxxxxxxxxx>,
Date: 08/15/2013 04:25 PM
Subject: Re: [PCTECH] ISP can't reach our website
Sent by: pctech-bounces@xxxxxxxxxxxx

I heard from GoDaddy. They want a tracert dilgardfoods.com. The

tracert

just continually times out for the entire 30 hops.

This is what a ping looks like:

C:\Documents and Settings\jeff>ping dilgardfoods.com

Pinging dilgardfoods.com [68.178.254.204] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.Ping statistics for 68.178.254.204:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\jeff>ping www.dilgardfoods.com

Pinging www.dilgardfoods.com [68.178.254.204] with 32 bytes of

data

Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 68.178.254.204:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Same thing from a co-worker's desktop. Yet I can go to a browser

and

get

to our website.

So what does all this mean to me? That there's a mess going on

with

DNS

out there somewhere?

On Thu, Aug 15, 2013 at 3:38 PM, David Gibbs <david@xxxxxxxxxxxx>

wrote:

On 8/15/2013 2:33 PM, Peter Dow wrote:

=> Service provider:*Google <

http://code.google.com/speed/public-dns/

*

Google public dns server IP address:

* 8.8.8.8
* 8.8.4.4

Google DNS server are having a problem today.

https://twitter.com/search?q=google%20dns&src=typd

david

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I'm riding a metric century (100 km / 62 miles) in the 2014

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Sponsor me by visiting http://archive.ridewithdavid.com. Any

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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion

of

my

company. Unless I say so.
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion

of

my

company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of

my

company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)

Users

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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
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