Re: Samsung S7 Edge no connect to Dell E6500

Let's say my Bull**** meter is spiking at this point.

Check the wireless protocols that the laptop can use vs. the protocol the
hotspot uses. That's the source of the issue if there is one. If his
laptop does not support the same protocols as the hotspot is configured for
then that's the problem.
--
Jim Oberholtzer
Agile Technology Architects


-----Original Message-----
From: PcTech [mailto:pctech-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
Sent: Monday, July 25, 2016 10:25 AM
To: PC Technical Discussion for iSeries Users
Subject: [PCTECH] Samsung S7 Edge no connect to Dell E6500

All,

One of our salesreps got a new S7 Edge (Verizon). The mobile wifi hotspot
work with all the devices he has /except/ his Dell E6500 laptop (Win7 HP).
He got frustrated and called Verizon support. They told him his laptop is
too old and that's why it won't connect.

Does this pass the smell test? Guess I'll researching what wifi encryption
levels are available on the 2 devices, but that's the first time I've heard
that one.

Thanks.