RE: RES: OH MY GAWD!

["Chuck Lewis" <chuck.lewis@xxxxxxxxxxxxx>]

I found a similar with HP. Our HP Desktops are hit and miss but I handle
everything via online contact/problem entry or email or a combo so not near
as bad and you also have a good record of things. 

Last year we bought these monster flat panel (60") for our conference rooms
because they were on fire sale at Costco. Then they wanted to be able to
hook up a PC to this. Well in order to get this to work they way we needed
after failed attempts with a "normal" PC we ended up getting two HP
Engineering workstations. And when I get hold of those folks they are
Americans and the answers are instant and complete.

Chuck

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steve Landess
Sent: Tuesday, March 20, 2007 8:43 PM
To: Midrange Systems Technical Discussion
Subject: Re: RES: OH MY GAWD!


Kind of off topic, but speaking of technical support:

I still buy Dell computers, but I now buy the Precision models.
My current laptop is a Dell Precision M65.

Why?  With Precision, you don't have to buy a "Gold" support contract
to get tech support from Americans.  Tech support for the Dell Precision
workstation product line is NOT done from India.

It is done primarily from Twin Falls, Idaho, or Round Rock, Texas.
Occasionally you'll get connected to the call center in Panama,
but in all three places they speak English, NOT Hinglish...

Added bonus:
If you call the Precision Workstation support line,
you're usually talking to the actual technician within 5 minutes.
The call is answered first by the call router in Round Rock,
then you're transferred directly to the technician - none of this
bullshit where you get transferred around 4 or 5 times and have
to explain your problem again each time.

BTW:
The telephone number for Dell Precision Workstation tech support is 
800-596-3355.

Another good piece of information is this email address:  Michael@xxxxxxxx

He has several staff members that monitor this account,
and I'll buy you dinner if you send him an email message
about a problem and you don't get a call back from someone
in Round Rock within 3 days.

Steve