Depending on the work you are doing you could use something like Trac (
http://trac.edgewall.org ) or Flyspray (
http://www.flyspray.org ). Flyspray has the charm that it supports multiple projects and multiple components of a project.
Used Trac for some time and it worked really well. Also has a nice integration into Eclipse. Flyspray is currently lacking that integration but has a nice web frontend.
To see Flyspray in action you can take a look at
http://www.rpgnextgen.com/tickets/ .
Hope this helps
Mihael
-----Ursprüngliche Nachricht-----
Von: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] Im Auftrag von Bob Cagle
Gesendet: Donnerstag, 26. März 2009 22:58
An: MIDRANGE-L@xxxxxxxxxxxx
Betreff: IT Request Tracking software (not change management)
Not sure if this is the right forum for this - it is related to the
management of a Midrange shop:
What do you use to keep track of your IT requests and then provide
status reports to your superiors? I am a 1-person IT shop and have
tried several different methods - Excel, Outlook Tasks, etc. What I
really need is a system that includes the ability to assign notes to the
request that are date-stamped, and then allows a report to be printed
that only shows those requests & corresponding notes within a selected
date range. (If you know ACT, the popular CRM package, it has a similar
report available for notes attached to a contact.)
I could roll my own, but surely someone else has already done this for
IT/Helpdesk software. I've looked at quite a few solutions and haven't
found one yet that does this.
Does anyone have any suggestions?
Thanks
Bob Cagle
IT Manager
Lynk, Inc.
midrange.com
