Re: IT Request Tracking software (not change management)

When I was working at a small shop, we used TrackIt. worked well for
trouble tickets, help desk, and equipment licensing.




From:
"Bob Cagle" <bcagle@xxxxxxxxxxx>
To:
<MIDRANGE-L@xxxxxxxxxxxx>
Date:
03/26/2009 05:08 PM
Subject:
IT Request Tracking software (not change management)



Not sure if this is the right forum for this - it is related to the
management of a Midrange shop:

What do you use to keep track of your IT requests and then provide
status reports to your superiors? I am a 1-person IT shop and have
tried several different methods - Excel, Outlook Tasks, etc. What I
really need is a system that includes the ability to assign notes to the
request that are date-stamped, and then allows a report to be printed
that only shows those requests & corresponding notes within a selected
date range. (If you know ACT, the popular CRM package, it has a similar
report available for notes attached to a contact.)

I could roll my own, but surely someone else has already done this for
IT/Helpdesk software. I've looked at quite a few solutions and haven't
found one yet that does this.

Does anyone have any suggestions?

Thanks
Bob Cagle
IT Manager
Lynk, Inc.