Rép. : IT Request Tracking software (not change management)

Here, we are using TrackIt from Numara. It does what you request.

Denis Robitaille
Directeur services technique TI
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"Bob Cagle" <bcagle@xxxxxxxxxxx> 2009-03-26 17:57 >>>

Not sure if this is the right forum for this - it is related to the
management of a Midrange shop:

What do you use to keep track of your IT requests and then provide
status reports to your superiors? I am a 1-person IT shop and have
tried several different methods - Excel, Outlook Tasks, etc. What I
really need is a system that includes the ability to assign notes to
the
request that are date-stamped, and then allows a report to be printed
that only shows those requests & corresponding notes within a selected
date range. (If you know ACT, the popular CRM package, it has a
similar
report available for notes attached to a contact.)

I could roll my own, but surely someone else has already done this for
IT/Helpdesk software. I've looked at quite a few solutions and
haven't
found one yet that does this.

Does anyone have any suggestions?

Thanks
Bob Cagle
IT Manager
Lynk, Inc.