Rép. : IT Request Tracking software (not change management)

["Denis Robitaille" <denis_robitaille@xxxxxxxxxxxx>]

Here, we are using TrackIt from Numara. It does what you request.

Denis Robitaille
Directeur services technique TI
819 363 6130

SUPPORT
Jour (EST) Daytime : 819-363-6134
En-dehors des heures (EST) After hour : 819-363-6158
Network Status : 819-363-6157 

> > > "Bob Cagle" <bcagle@xxxxxxxxxxx> 2009-03-26 17:57 >>>
Not sure if this is the right forum for this - it is related to the
management of a Midrange shop:

What do you use to keep track of your IT requests and then provide
status reports to your superiors?  I am a 1-person IT shop and have
tried several different methods - Excel, Outlook Tasks, etc.  What I
really need is a system that includes the ability to assign notes to
the
request that are date-stamped, and then allows a report to be printed
that only shows those requests & corresponding notes within a selected
date range.  (If you know ACT, the popular CRM package, it has a
similar
report available for notes attached to a contact.)

I could roll my own, but surely someone else has already done this for
IT/Helpdesk software.  I've looked at quite a few solutions and
haven't
found one yet that does this. 

Does anyone have any suggestions?

Thanks
Bob Cagle
IT Manager
Lynk, Inc.