Have a look at Mantis. It's free and open source. You can run it on your
IBM i since it is written for PHP and MySQL. Plus, you can modify it
yourself if you need something special.
www.mantisbt.org
Also a version that uses DB2 available at
www.mantis400.com
Either version will require at least V5R3.
HTH,
Brian May
Project Lead
Management Information Systems
Garan, Incorporated
Starkville, Mississippi
Young i Professionals
http://www.youngiprofessionals.com
"Bob Cagle" <bcagle@xxxxxxxxxxx>
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03/26/2009 05:06 PM
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Subject
IT Request Tracking software (not change management)
Not sure if this is the right forum for this - it is related to the
management of a Midrange shop:
What do you use to keep track of your IT requests and then provide
status reports to your superiors? I am a 1-person IT shop and have
tried several different methods - Excel, Outlook Tasks, etc. What I
really need is a system that includes the ability to assign notes to the
request that are date-stamped, and then allows a report to be printed
that only shows those requests & corresponding notes within a selected
date range. (If you know ACT, the popular CRM package, it has a similar
report available for notes attached to a contact.)
I could roll my own, but surely someone else has already done this for
IT/Helpdesk software. I've looked at quite a few solutions and haven't
found one yet that does this.
Does anyone have any suggestions?
Thanks
Bob Cagle
IT Manager
Lynk, Inc.
midrange.com
