Re: Windows 7 laptops cannot install IBM i Access service packs -- PCTECH

Gets even more bizarre.

I got my daily "IBM My notifications" email and it had a link for iAccess.
Hey hey! Clicked on it, went through the motions for FTP, got the email
that said it was ready, followed the link for download through a web
browser, and got the same error.

On Thu, Jan 16, 2014 at 9:15 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>wrote:

I still can't get to the FTP site for i Access. I click on the 50567 link
and ultimately get (in chrome): "The webpage at *ftp://public.dhe.ibm.com/as400/products/clientaccess/win32/v7r1m0/servicepack/si50567
<ftp://public.dhe.ibm.com/as400/products/clientaccess/win32/v7r1m0/servicepack/si50567>* might
be temporarily down or it may have moved permanently to a new web address."

In Firefox I get an alert box "425 Can't open data connection."

On Wed, Jan 15, 2014 at 4:18 PM, Jim Essinger <dilbernator@xxxxxxxxx>wrote:

Jeff,

I am having issues with the PTF site (letters in a different order! ;^) )
- I wonder if IBM is having issues with their servers. I have 3 sessions
hung trying to download ptf SI51438 and they all are hung (using
SNDPTFORD). Fix Central responds, to a point, but I can not get past the
"creating order" bit.

Jim Essinger
Western Power Sports
Boise, ID

On Wed, Jan 15, 2014 at 10:34 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx

wrote:

Heh. I'm trying to do that and it says the ftp site isn't available.

On Wed, Jan 15, 2014 at 12:02 AM, Jim Essinger <dilbernator@xxxxxxxxx

wrote:

Hey Jeff,

I download the .exe file from the IBM support site, the run it as
Administrator to extract the files and start the install. If IBMI i

access

it is already there, it will do the update. I don't remember having

any

recent issues, except sometimes it wants me to reboot the computer

because

it says one is pending from another install. That can be annoying.

HTH

Jim Essinger
Western Power Sports
Boise, ID

On Tue, Jan 14, 2014 at 2:53 PM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

Never done that before. In

\\Qdilgard\qibm\ProdData\Access\Windows\Image64a

is it setup.exe or cwbinstall.msi?

On Tue, Jan 14, 2014 at 4:48 PM, John Jones <chianime@xxxxxxxxx>

wrote:

Try directly running the SP installer as Administrator off the

iSeries

(or

network share or wherever its located). Windows automatically

distrusts

executables from outside normal application paths (\Windows,

\Program

Files) so it may be hanging up if Check Service Level's admin

authority

is

not passed on to the SP installer.

On Tue, Jan 14, 2014 at 3:44 PM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

I'm doing the "Check Service Level" icon by right-clicking and

Run

as

Administrator. It checks, says I need to install the service

pack, I

confirm, it asks if I want to continue, I say yes, it says

Preparing

to

install, then bombs.

I turned off the AV and got the same result.

On Tue, Jan 14, 2014 at 4:29 PM, John Jones <chianime@xxxxxxxxx

wrote:

Agreed. Also, I don't recall if it was mentioned before but

are

you

running the installers as Administrator? Right-click the exe

and

select

Run as Administrator.

I'd suggest checking the Windows event log to see why it isn't

installing.

There may be a message.

Another thought: Are there any Group Policy Objects (GPOs) or

application

white/blacklisting apps in place that might restrict software

installation?

On Tue, Jan 14, 2014 at 2:37 PM, Evan Harris <

auctionitis@xxxxxxxxx>

wrote:

I've never had this problem and I install Client Access and

Service

packs

reasonably regularly.

What kind of anti-virus/system protection products are you

using

?

Some

of

these products silently interfere with all kinds of

installation

activity.

On Wed, Jan 15, 2014 at 7:45 AM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

I still have not resolved this. I'm also having the same

issue

with

my

new

64-bit desktop. And I have confirmed that both the 64-bit

and

32-bit

patches from MS have been installed. There must be

something

else

but

I

sure can't find out what.

Not having a good day here. Even got held up by a train.

:)

On Mon, Dec 23, 2013 at 9:58 AM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

For a couple of years now I've had trouble (read unable)

with

Win 7

32-bit

laptops when trying to install IBM i Access 7.1 service

packs.

I

get

this

error:

"This installation package could not be opened. Verify

that

the

package

exists and that you can access it, or contact the

application

vendor

to

verify that this is a valid Windows Installer package."

I decided it's time to figure this out. I found this

page:

http://www-03.ibm.com/systems/power/software/i/access/windows_sp.html#action

which in turn sends me here:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=26347

I have downloaded vcredist_x86 (they're 32-bit laptops),

run

it,

rebooted,

and it did not help. Same error.

What am I missing?

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily

the

opinion

of

my

company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the

opinion

of

my

company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and

iSeries)

Users

(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the

archives

at http://archive.midrange.com/pctech.

--

Regards
Evan Harris
--
This is the PC Technical Discussion for IBM i (AS/400 and

iSeries)

Users

(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
John Jones, CISSP
History has taught us that we don't learn from the past.
--
This is the PC Technical Discussion for IBM i (AS/400 and

iSeries)

Users

(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the

opinion

of

my

company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and

iSeries)

Users

(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
John Jones, CISSP
History has taught us that we don't learn from the past.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)

Users

(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion

of my

company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)

Users

(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)

Users

(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries) Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries) Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.